Returns & Exchanges
We want you to love your stitching project, which is why we offer a 30-day return window for all unused and unopened needlework kits. If your kit is in its original packaging and hasn't been started, we are happy to provide a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization and a pre-paid shipping label.
Prepare the Kit
Carefully pack the needlework kit, ensuring all threads, needles, patterns, and fabrics are included in their original, unopened plastic sleeves.
Ship the Package
Affix the shipping label to your package and drop it off at your nearest postal carrier location; keep your tracking receipt for peace of mind.
Receive Your Refund
Once our quality control team inspects the kit to ensure no materials have been used, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing